EastWood ships all items listed on this website (with exception of live plants) across Canada and the USA (lower 48 states).
EastWood is located in Montreal, Canada and charges the sales taxes (QST) applicable to Quebec. Orders shipped outside of Quebec are charged HST. Outside of Canada, we do not charge sales taxes at this time. You will be responsible for paying import duties, brokerage fees and current China tariffs to the USA if applicable. Note that not all items are subject to duties and tariffs. We ship to Canada and the US (Lower 48) exclusively. We do not ship to P.O. boxes. We do not ship to Hawaii and Alaska. If you live outside of our typical shipping area please contact us and we can provide a quote for shipping to you.
Decor items are stocked in our warehouse and ship within 2-3 business days. Lighting, furniture, rugs and large art ship directly from the manufacturer to you. Each item and manufacturers have specific shipping lead times. Once you place an order we'll contact you within 48hrs to give you an approximate lead time. Once your item is shipped you'll receive a tracking number where you'll be able to track the package and know its exact delivery date. Orders with multiple items may have multiple tracking numbers and different arrival dates. Most items on the store ship within 5-10 business days. Items with longer lead times like made to order art and some lighting has the approximate lead times listed in the product description.
Items are shipped via Courier (Purolator, UPS, Fedex or Canada Post). Some of our larger items are considered oversize and may be shipped with a freight carrier. Please note STANDARD DELIVERY IS DOOR STEP ONLY. Meaning the delivery men do not enter the home or assemble the furniture. If you live in a building it would be brought into the lobby and no further. Other than beds and dining tables, most of our larger furniture pieces come fully assembled. Please ensure you are comfortable bringing it to its desired destination in your home and that it will fit through all doorways and stairwells!! Please contact us to upgrade to White Glove Delivery if you feel you are unable to. White glove service is available in most areas and includes unpacking, minor assembly and garbage removal. Additional charges may apply for rural locations, buildings or or any other complex deliveries. Please contact us with any questions!
Please utilize the order note section during checkout to specify unique situations the delivery company may encounter during delivery. No elevator, small doorway, etc. Please ensure items being order fit through and into their desired destination prior to ordering. Double check doorways and stairwells. If you have any questions about size please don't hesitate to ask. Additionally, if you would like us to add signature required, please let us know!
Delays in shipment or delivery can be caused due to holidays, busy season, weather or various other reasons. These delays are out of our control and can push the delivery window past the 2-4 weeks or lead time given at the time of ordering. We ask for your patience during these times as we do our best to ensure all items get to our customers as quickly as possible! White Glove delivery typically is scheduled for one delivery window. Should items be pushed to a further backorder date the second delivery fee will be waived.
USA shipping fees are calculated by total order weight. Some oversize pieces may be subject to additional shipping charges due to size and distance. If your order requires extra fees, you will be contacted within 48hrs with a quote.
We do our best to feature in stock items but in some instances, products can sell out before we have the chance to update our website. If you purchase an item that is out of stock we will contact you with an estimated stock date. If the date isn't to your liking we will reimburse you 100% and/or suggest a similar in stock item. Please contact us for stock inventory and specific lead times.
Local Montreal pick up
We offer free local pick up from our Montreal store for orders under 80 lbs (decor, lighting, rugs and small furniture). Any large or heavy items are only available for delivery due to limited storage space at our retail location. Please note this option is currently only available to local Montreal clients. We will contact you when your order is ready and pick up should be made within 7 days of being notified. Storage fees may apply if a product is warehoused for an extended amount of time.
Please note if your delivery is going to a beautiful lakeside cottage, picturesque country cabin or any lovely rural location you may be subject to additional shipping charges. We will gather a quote and send it your way after placing your order.